FAQs

Where do you find your merchandise?

Our buyers have spent over 30 years cultivating relationships with high quality vendors.

 We often buy merchandise like:

- Catalog cancellations that could not be delivered by a specific date

- Overproductions

- Order cancellations

- Changes in garment specifications

- Goods from previous seasons

- Closeouts

 How often do you receive new merchandise?

Every day! Even our staff doesn’t know what’s coming – it keeps things interesting!

What is your return policy?

Returning or exchanging online purchases in-store is the quickest way to receive a refund or store credit. Simply bring the item and your order invoice to any of our 5 locations across South Carolina. If you'd rather return the item by mail, please include a copy of your receipt or packing slip to our home office address:

                                 Washburn & Co.- Online Returns
                                       3709 S, Church St. Ext.
                                           Roebuck, SC 29376

Please note that we will not issue a return label. We will send you an email confirmation that the item has been received and the refund has been issued. We do not accept returns on jewelry.

Returns received in new, unused, and unworn condition with the tags, after 30 days, but with a year of purchase, will receive a store credit for the full amount of purchase. The store credit will never expire.

If an item in your order is damaged or defective, please contact customer service by telephone at (864)576-5071 or by email at info@theoopsco.com